I realized that I’ve been talking more about the company externally, on business shows and in the press, but they were listening. But in my review this year, people thought that I had done better on that. I think about some managers I’ve had and how I liked the ones who were that way. It’s something I think about when I hire. I do presentations in a much more analytical way: this is our plan, this is what’s really great about the plan, here are a couple of risks, but over all, this is a winning plan and I’m excited about it. They didn’t necessarily use that word, but I think they wanted more peppy, more rah-rah, more “This is gonna be great.” But my communication style is much more measured. One of the things I’ve heard is that employees wished I did more cheerleading. We hire a consultant to do 360 reviews for me. What kind of feedback have you received from your staff?Ī. It’s not about so much agreeing or disagreeing with the rating. SugarSync is still small enough that I read every performance review. People just avoid them unless someone holds them accountable. Because it’s hard, and people often don’t do things that are hard. But that dynamic happens a lot in the workplace.Ī. If the teacher gives you a B, without any specifics, that’s not an acceptable situation. If you think about it, in an academic setting people expect to get feedback. It’s one of the things I really like about managing people - the teaching element, and giving feedback. I taught for a while at Santa Clara University, and I actually considered being a professor when I left business school. Do they need more structure? Do they need more help with planning projects? Is it just that they have trouble getting started? I’ve seen that a lot. With more experience, you can more quickly notice when someone is struggling and what they need help with. As you manage and work with more people, you tend to see patterns and get used to different work styles. Tell me how your leadership style has evolved.Ī. This interview with Laura Yecies, chief executive of SugarSync, an online storage service based in San Mateo, Calif., was conducted and condensed by Adam Bryant.
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